Return policy

Items purchased from Evi Radoes Ceramics can be returned in most cases within 14 days of receipt. During this period, you can try and assess the products as you would in a physical store. When you want to return a product it must be in the same condition as when you received it, without any damage. You may remove products from their packaging unless the packaging is sealed.
If you choose to return products, please notify us by sending an email to: Please note that you must return products within 14 days of informing us.

Processing of your return

Once we have received your return shipment, we will proceed to evaluate the returned items and process your refund. The money will be refunded according to the original payment method you used during the purchase, unless otherwise requested. The amount will be refunded within 7 days. Please not that the shipping costs for the return shipment are for your own account.